Frequently Asked Questions & Answers

We’re here to help! Just press an any down arrow on one of the tabs below each question to exand the section for the answer.

Website

How do I apply a coupon code?

Coupon codes can be applied on the checkout page before your order is placed by clicking the coupon code link. This is the same page that your billing details are entered on. The link is located at the top of the page just below the “Billing Details” page title.

Please note that coupon codes have certain terms attached to them and can expire quickly in some cases. If your code is invalid, it’s likely that either the promotion has ended, the product(s) in your cart are not eligible for the coupon, or you have already used a code once before.

Products

Are your products organic?

Unless otherwise stated (like in the case of zinc oxide a natural mineral that cannot be classified as “organic”), LoveBee Products are carefully created with 100% organic ingredients from vetted, trusted suppliers. The ingredients we use are vegan, gluten-free and are not tested on animals.

While we meet or exceed the provincial requirements in Ontario to be certified as organic (the entire product must made from greater than 95% organic ingredients) we are still a young start-up and have yet to officially receive our certification.

As you are well aware, a sticker or label alone does not mean something is organic, and there are many products out there making all sorts of false claims. As for us, we don’t have any problem letting you know that we use all organic ingredients but don’t have our fancy government sticker just yet 🙂

How are LoveBee Products made?

All of LoveBee’s high quality products are hand-crafted, packaged and shiped from Ridgeway, Ontario, Canada!

With enthusiasm and great care, LoveBee Products are created from safe, non-toxic all natural organic ingredients and come from recipes meticulously developed, tested and refined over many years by Khaili McMorris.

LoveBee Products are products for families, by families.

Shipping

Do you offer any local shipping discounts?

As a way to say thank you to those supporting us locally in Ridgeway and Fort Erie Ontario, we offer FREE drop off on all of your LoveBee purchases!

Just enter your local postal code on your cart page or at checkout and free shipping will be applied when paying for your oder!

How much does shipping cost?

All LoveBee products are shipped at cost — in other words, we don’t mark up shipping for profit, we only charge what is costs us to actually ship goods to you!

Shipping rates:

  • Local (Ridgeway & Fort Erie): Free!
  • Canada: $9 Flat Fee
  • USA & Mexico: $12 Flat Fee
  • South America: $15 Flat Fee
  • Western Europe $25 Flat Flee
  • International (rest of world): $25 Flat Fee
How long does it take for a product to ship?

Total shipping time will vary based on a few variables:

  • Order processing (creating your product(s)
  • The country being shipped to
  • Order quantity
  • Time order was placed (after hours, weekends, holidays etc.)

In most cases, order processing will be from 3 – 5 days. As we are located in Canada, shipping will be the quickest within North America.

Do you ship products world-wide?

We do! Please note however that we cannot estimate international shipping times as they can vary greatly by country.