FAQ’s & Answers
We’re here to help! Just press an any down arrow on one of the tabs below each question to exand the section for the answer.
Shipping / Delivery & Pickup
You can pick up any orders placed on our website from our retail store at 44 Jarvis street in Fort Erie. During checkout free in store pickup will be available as one of the free shipping options.
Any local orders (Ridgeway, Fort Erie, Niagara Falls, see full list) over $25 will receive free drop off! When you enter your postal code on the cart page or checkout page, free shipping will be automatically applied.
When you spend $25+ on local orders, $75+ on orders that ship within Canada and $125+ on orders that ship to the USA, free shipping will automatically be activated at checkout! For standard rates please see below.
Standard Shipping In Canada:
- FREE (orders $75+)
- Ontario: $6.99 (flat rate)
- Quebec & Manitoba: $6.99 (flat rate)
- Saskatchewan, New Brunswick, PEI, Nova Scotia & Newfoundland: $7.99 (flat rate)
- Alberta & British Columbia: $8.99 (flat rate)
- Nunavut, Yukon & NWT: $9.99 (flat rate)
Standard Shipping In The USA:
- FREE (orders $125+)
- For all US States please see our processing and shipping page.
Your total order time is a combination of order processing (the time it takes to freshly create your order) and shipping. In most cases, order processing will be from 3 – 5 days. As we are located in Canada, shipping will be the quickest within North America.
Total shipping time will vary based on a few variables:
- Order processing (larger orders require more time)
- Time order was placed (after hours, weekends, holidays etc.)
- Shipping schedule (COVID 19 delays, major holidays etc.)
In some cases, local orders may be delivered the same day they are received! Due to the coronavirus our online orders have greatly increased. Since markets and events are largely closed we have started keeping a small inventory to meet demands, while not compromising on freshness.
At this time we only ship Lovebee products within North America. In the future, we certainly have plans to expand to each continent!
Signing up for a free Lovebee account is quick and easy! Just visit the login / sign up page, enter a few details, and you’ll be able to make purchase on the site! Please note that you must have a Lovebee account to make purchases on our website. The checkout page will not allow you to continue if you have not entered the required info along with a password before proceeding to pay.
Coupon codes can be applied on the checkout page before your order is placed by clicking the coupon code link. This is the same page that your billing details are entered on. The link is located at the top of the page just below the “Billing Details” page title.
Please note that coupon codes have certain terms attached to them and can expire quickly in some cases. If your code is invalid, it’s likely that either the promotion has ended, the product(s) in your cart are not eligible for the coupon, or you have already used a code once before.
In rare cases where an order is being placed outside of Ontario and the subtotal is under $25, a small order fee will be applied. This happens when the cost to produce and ship the small order to you will ultimately be greater than the total paid.
Rather than paying the fee alone, consider adding another small item like a lip balm, for example. This will typically bring the total high enough to remove the small order fee and you will still receive the benefits of an additional product.
COVID-19 has put a strain on the world’s supply of certain resources and ingredients and the ability to receive them. In some cases, the supply chain of certain items has massively been disrupted and therefore greatly increased the cost to purchase them. While we do our absolute best to keep prices as competitive and stable for you as possible, certain items would become impossible to produce without reflecting the increased cost to make them.
You can place an order on lovebee.buzz using either a PayPal account or any major credit cards and do not require a PayPal Account to do so. We use PayPal to facilitate payments because we do not want to directly handle any financial information. During the last step of the payment process, you will be taken to PayPal’s website to complete the purchase, however, if you scroll down the page there will be options to pay using credit cards without having to log into their system or sign up for an account.
All of Lovebee’s high quality natural products are handcrafted, packaged and shipped from our store at 44 Jarvis. street in Fort Erie, Ontario, Canada!
With enthusiasm and great care, Lovebee products are created from safe, non-toxic all natural organic ingredients and come from recipes meticulously developed, tested and refined over many years by Khaili McMorris.
Lovebee Products are handcrafted using certified organic ingredients. In many cases this will be 100% of the product and in some cases around 90 – 99% of the product. This is because, for example, an ingredient like zinc oxide which naturally occurs as the mineral zincite, cannot be classified as “organic”. Bee byproducts like beeswax and honey are also greatly misunderstood and are improperly promoted in the healthcare and cosmetic world causing confusion among consumers.
It has been discovered that ‘legitimately organic’ beeswax, for example, is nearly impossible to produce. This is because honeybees frequently travel from a kilometer to more than ten kilometers away to collect pollen and nectar, and beekeepers cannot possibly monitor and control this activity. Secondly, the wax / honey industry is massively unregulated and labels mean very little.
Time and time again, under analysis, pesticides have shown up in beeswax labelled as organic.
As for Lovebee, excellent, safe, non-toxic honey and beeswax are sourced from trusted and proven suppliers, many of which are local to Ontario. The apiaries and beekeepers we work with do no use synthetic agricultural chemicals including pesticides, fungicides and herbicides on their hives, and use ethical harvesting techniques for beeswax and honey.
While we meet or exceed the provincial requirements in Ontario to be certified as organic in the vast majority of products (the entire product must made from greater than 95% organic ingredients) we are still a young start-up and have yet to officially receive certification.
As you are well aware, a sticker or label alone does not mean something is organic, and there are many products out there making all sorts of false claims. As for us, we will always be fully transparent about the ingredients we use and the reasons behind why we use them! You can find all the ingredients listed for each Lovebee product in plain English under the ingredient tab of each product page.
Lovebee products are freshly made small batch natural products that do not use synthetic preservatives. Products requiring a preservative, use natural ingredients which have been tested and proven to control rancidity and prevent bacteria, mold and other microorganisms from living in a product for the duration of its shelf life.
For detailed information please see our product care page.
As much as is possible, we recommend that you keep Lovebee products in a cool dry location out of direct sunlight. Specifically, a temperature between 10 – 24 Celsius (50 – 72 Fahrenheit) is ideal. Storing your products by these guidelines will ensure their freshness, benefits and visual appearance for the duration of their shelf life.
Balms, Butters & Creams
Products that contain higher oil concentrations will be more prone to melting. When it comes to products like our lips balms or butters for example, they should never be left in a hot car or purse as they can quickly melt. While melted products can certainly cause a messy situation, they can be re-hardened by refrigeration. While the product may visually change (become more cloudy for example) it will retain its benefits otherwise.
All cosmetics sold in Canada must be safe to use and must not pose any health risk. They must meet the requirements of the Food and Drugs Act, Cosmetic Regulations of Canada and the Consumer Packaging and Labelling Act. Lovebee Products adhere to these Canadian regulations and manufactures, prepares, preserves, packs and stores our products under sanitary conditions.