FAQ’s & Answers

We’re here to help! Just press an any down arrow on one of the tabs below each question to exand the section for the answer.

Shipping

Do you offer any local shipping discounts?

Any local orders (Ridgeway, Fort Erie, Niagara Falls, see full list) over $25 will receive free drop off! When you enter your postal code on the cart page or checkout page, free shipping will be automatically applied.

Can I pickup my order from the Ridgeway Market?

UPDATE: Until further notice, the Ridgeway Market has been cancelled. Once open again, the answer below will apply.

Yes! During the market months (May – October) you can order online and have shipping fees waived by picking up at the Ridgeway’s Farmers’ Market.

For market pickup, please enter the following during checkout as your address:

  • Street address : Ridgeway Market
  • City: Ridgeway
  • Province: Ontario
  • Postal Code: L0S 1N0

Finally, at the bottom of the page there is a notes section. In this section, please simply let us know the date you will be picking up your order!

How much does shipping cost?

When you spend $25+ on local orders, $75+ on orders that ship within Canada and $125+ on orders that ship to the USA, free shipping will automatically be activated at checkout! For standard rates please see below.

Standard Shipping In Canada:

  • FREE (orders $75+)
  • Ontario: $6.99 (flat rate)
  • Quebec & Manitoba: $6.99 (flat rate)
  • Saskatchewan, New Brunswick, PEI, Nova Scotia & Newfoundland: $7.99 (flat rate)
  • Alberta & British Columbia: $8.99 (flat rate)
  • Nunavut, Yukon & NWT: $9.99 (flat rate)

Standard Shipping In The USA:

How long before I receive my order

Your total order time is a combination of order processing (the time it takes to freshly create your order) and shipping. In most cases, order processing will be from 3 – 5 days. As we are located in Canada, shipping will be the quickest within North America.

Total shipping time will vary based on a few variables:

  • Order processing (larger orders require more time)
  • Time order was placed (after hours, weekends, holidays etc.)
  • Shipping schedule (COVID 19 delays, major holidays etc.)

In some cases, local orders may be delivered the same day they are received! Due to the coronavirus our online orders have greatly increased. Since markets and events are largely closed we have started keeping a small inventory to meet demands, while not compromising on freshness.

Do you ship products world-wide?

At this time we only ship Lovebee products within North America. In the future, we certainly have plans to expand to each continent!

Website

How do I apply a coupon code?

Coupon codes can be applied on the checkout page before your order is placed by clicking the coupon code link. This is the same page that your billing details are entered on. The link is located at the top of the page just below the “Billing Details” page title.

Please note that coupon codes have certain terms attached to them and can expire quickly in some cases. If your code is invalid, it’s likely that either the promotion has ended, the product(s) in your cart are not eligible for the coupon, or you have already used a code once before.

Why do certain item prices change frequently?

COVID-19 has put a strain on the world’s supply of certain resources and ingredients and the ability to receive them. In some cases, the supply chain of certain items has massively been disrupted and therefore greatly increased the cost to purchase them. While we do our absolute best to keep prices as competitive and stable for you as possible, certain items would become impossible to produce without reflecting the increased cost to make them.

I see I can pay with PayPal. Do I need a PayPal Account?

You can place an order on lovebee.buzz using either a PayPal account or any major credit cards and do not require a PayPal Account to do so. We use PayPal to facilitate payments because we do not want to directly handle any financial information. During the last step of the payment process, you will be taken to PayPal’s website to complete the purchase, however, if you scroll down the page there will be options to pay using credit cards without having to log into their system or sign up for an account.

Products

How are Lovebee Products made?

All of Lovebee’s high quality products are handcrafted, packaged and shipped from Ridgeway, Ontario, Canada!

With enthusiasm and great care, Lovebee products are created from safe, non-toxic all natural organic ingredients and come from recipes meticulously developed, tested and refined over many years by Khaili McMorris.

Lovebee products are products for families, by families.

Are your products organic?

Lovebee Products are handcrafted using certified organic ingredients. In many cases this will be 100% of the product and in some cases around 90 – 99% of the product. This is because, for example, an ingredient like zinc oxide which naturally occurs as the mineral zincite, cannot be classified as “organic”. Bee byproducts like beeswax and honey are also greatly misunderstood and are improperly promoted in the healthcare and cosmetic world causing confusion among consumers.

It has been discovered that ‘legitimately organic’ beeswax, for example, is nearly impossible to produce. This is because honeybees frequently travel from a kilometer to more than ten kilometers away to collect pollen and nectar, and beekeepers cannot possibly monitor and control this activity. Secondly, the wax / honey industry is massively unregulated and labels mean very little.
Time and time again, under analysis, pesticides have shown up in beeswax labelled as organic.

As for Lovebee, excellent, safe, non-toxic honey and beeswax are sourced from trusted and proven suppliers, many of which are local to Ontario. The apiaries and beekeepers we work with do no use synthetic agricultural chemicals including pesticides, fungicides and herbicides on their hives, and use ethical harvesting techniques for beeswax and honey.

While we meet or exceed the provincial requirements in Ontario to be certified as organic in the vast majority of products (the entire product must made from greater than 95% organic ingredients) we are still a young start-up and have yet to officially receive certification.

As you are well aware, a sticker or label alone does not mean something is organic, and there are many products out there making all sorts of false claims. As for us, we will always be fully transparent about the ingredients we use and the reasons behind why we use them! You can find all the ingredients listed for each Lovebee product in plain English under the ingredient tab of each product page.

What is the shelf life of your products?

Lovebee products are freshly made small batch natural products that do not use synthetic preservatives. Products requiring a preservative, use natural ingredients which have been tested and proven to control rancidity and prevent bacteria, mold and other microorganisms from living in a product for the duration of its shelf life.

For detailed information please see our product care page.

How should I store the Lovebee products I purchase?

As much as is possible, we recommend that you keep Lovebee products in a cool dry location out of direct sunlight. Specifically, a temperature between 10 – 24 Celsius (50 – 72 Fahrenheit) is ideal. Storing your products by these guidelines will ensure their freshness, benefits and visual appearance for the duration of their shelf life.

Balms, Butters & Creams

Products that contain higher oil concentrations will be more prone to melting. When it comes to products like our lips balms or butters for example, they should never be left in a hot car or purse as they can quickly melt. While melted products can certainly cause a messy situation, they can be re-hardened by refrigeration. While the product may visually change (become more cloudy for example) it will retain its benefits otherwise.

What Regulations In Canada Does Lovebee Adhere To?

All cosmetics sold in Canada must be safe to use and must not pose any health risk. They must meet the requirements of the  Food and Drugs Act, Cosmetic Regulations of Canada and the Consumer Packaging and Labelling Act. Lovebee Products adhere to these Canadian regulations and manufactures, prepares, preserves, packs and stores our products under sanitary conditions.